Privacy Policy

Last updated: December 18, 2024

At Decisio ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered decision intelligence platform.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, company name, phone number when you register
  • Business Data: Sales data, inventory data, pricing data that you upload or connect
  • Payment Information: Billing details processed through our payment providers
  • Communications: Messages, support tickets, and feedback you send us

1.2 Information Collected Automatically

  • Usage Data: How you interact with our platform, features used, decisions made
  • Device Information: Browser type, operating system, IP address
  • Cookies: Session cookies and analytics cookies for improving our service

2. How We Use Your Information

  • To provide and maintain our AI decision intelligence services
  • To train and improve our machine learning models (using aggregated, anonymized data)
  • To generate forecasts, recommendations, and insights for your business
  • To communicate with you about your account and our services
  • To detect and prevent fraud, abuse, and security issues
  • To comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Cloud hosting, payment processing, analytics services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition

4. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit (TLS 1.3) and at rest (AES-256)
  • Multi-tenant data isolation with Row-Level Security
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance (in progress)

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time through our platform or by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent

7. International Data Transfers

Your data may be processed in India and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@decisio.ai
  • Address: HSR Layout, Bangalore, India 560102